Frequently Asked Questions
What types of payment do you accept?
We accept these payments methods.
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
Is delivery free?
- Yes, we offer free shipping for all orders.
How long will my delivery take?
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
What is the return policy for items purchased from Velora Haven?
Items purchased from Velora Haven can be returned or exchanged within 30 days of purchase, provided they are in original condition, without visible signs of damage, and with all original packaging intact.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at info@velora-haven.com
How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Can I cancel my order after it has been placed?
Orders can be canceled within 24 hours of placement, provided they have not yet been shipped. If the order has already been processed, you will need to initiate a return once the item is received.
What if I have further questions or need assistance?
If you have any additional questions or require assistance, please do not hesitate to contact us at: info@velora-haven.com
Store name: Velora Haven
Contact Form: get in touch
Email: info@velora-haven.com
Address: Welserstraße 3, 87463 Dietmannsried, Bayern, Germany
Customer Service Hours
Our customer support team is at your service and usually responds to inquiries within 24 hours. We are available during the following hours:
- Monday – Friday: 9:00 am to 5:00 pm AEST